Withdrawal

Instruction on the right to withdraw for consumers

You have the right to withdraw from a written or implied agreement with us within fourteen days without specifying any reason. The withdrawal period is fourteen days from the date on which the agreement is concluded.

In order to exercise your right to withdraw, you must inform us – Head Office Porta Mondial AG, Hammer Straße 17 (Grand Bateau), 40219 Düsseldorf, +49 800 714 80 00, +49 211 868 157 39, E-Mail: , by means of a definitive declaration of your decision to withdraw from the agreement, for example by letter sent by post, telefax or e-mail.

Your notice will have been duly submitted on time if you send your notification that you are exercising your right to withdraw before the withdrawal deadline expires.

Consequences of withdrawal

If you withdraw from this agreement we shall refund to you all payments that we have received from you immediately and at latest within fourteen days from the date on which we receive notification of your withdrawal from the agreement. To effect the refund we shall use the same payment method that you used for the original transaction save where some other arrangement has been expressly agreed with you. Under no circumstances will you be charged any fees because of this refund.

If you have requested that the services should begin during the withdrawal period, you will be required to pay us a suitable amount that corresponds proportionately with the services provided up to the point when you communicated to us the exercise of your right to withdraw as compared with the entire scope of the services foreseen in the agreement.


















Head Office

Porta Mondial AG

Headoffice Düsseldorf

Hammer Straße 17 (Grand Bateau)
40219 Düsseldorf
Tel. +49 800 714 80 00
Fax +49 211 868 157 39
E-Mail:


Establishment Spain

Porta Mondial AG, sucursal en España

Headoffice Mallorca

C./ Colom 20 1º
07001 Palma de Mallorca
Tel. +34 971 729 514
Fax +34 971 695 662
E-Mail: